If you are not satisfied with our products for any reason, you may return them in their original condition, bubble wrapped or similarly protected post- marked within 10 business days, and we will at your choice, credit your account or refund your payment method, less shipping expenses to and from our office. EXCEPTION: Orders over $500.00 are non-refundable due to manufacturing expenses. Customers will be responsible for shipping charges on returned and/or cancelled orders. Please contact customer service or call 1-800-927-8617 for an authorization number. Due to their nature, custom and made-to-order products cannot be accepted for return unless the product was initially defective. If a product is damaged during delivery to you, we will file a claim and replace the damaged item(s ). You must note the extent of the damage on the back of the packing list. Once complete, forward the form to Pendabryte Metal, Inc. and hold the damaged materials for disposition instructions.