Please note that you are accepting this policy in its entirety by placing an order with Pendabryte Metal, Inc.
DOMESTIC SHIPMENTS: The buyer is encouraged to arrange for their own delivery using their preferred carrier, if at all possible. Since many customers find it inconvenient to arrange for their own shipping, as a courtesy to you, we will assist you in finding a shipping service by presenting various shipping options through our website and help you in any way possible. In exchange for this courtesy, buyer agrees to hold harmless Pendabryte Metal, Inc., for any processing errors that may occur while preparing your shipment for delivery. Packaging is quick. We strive to ship most orders same day or next if received by 2 PM EST. On occasion, however, it may take longer to ship your order, depending on whether we are between replenishment of our stocks on hand. If we are out of stock of a particular model, we will send you what we have on hand and mark the remainder as Back Ordered on your invoice. When our stocks have been replenished, and at no cost to you, we will send you the remaining items, usually within 3-4 weeks.
If a product should not be delivered 30 days after its shipping date, you must request an Undelivered Product Form and email it to us by the 35th day from the ship date to be eligible to file a claim. We will help you to file an inquiry with the carrier's Claims and Inquiries Department on your behalf. After the 35th day from the ship date, we will consider the package delivered and no claim will be authorized. Responses from the Claims and Inquiries Department take at least 60 days to process. If a package should go undelivered, at our discretion, we will send you a replacement package (with signature confirmation). Then, should the customer decide to subsequently place any future orders, signature confirmation will be required; and being apprised of the delivery risks, agrees to forego package replacement or reimbursement, should the package once again go undelivered.
INTERNATIONAL SHIPMENTS: On international shipments, products are shipped "Freight on Board Origin", Jacksonville, FL. This means that title passes at origin, and buyer has total responsibility over the goods while in shipment. Buyer takes ownership(title and control) of the goods at the origin and is responsible for transportation of the goods beyond this point. The buyer files insurance claims (if any). That is, we guarantee that packages sent to domestic/international destinations are put on board the shipping transit service. From there, however, we are not able to take responsibility for the delivery of the shipment to you.
On international shipments, Pendabryte Metal, Inc. is not responsible for any customs duties, VAT or customs clearance processing/brokerage fees incurred in the destination country. We do not maintain or provide information concerning the assessment of customs duty in other countries, and customers should therefore obtain information from their local customs authorities before ordering. The duties, taxes, and fee, if applicable, are not included in the postage paid by you, and must be paid by buyer directly. More information regarding mail services from the United States to foreign countries can be found in the International Mail Manual for USPS shipments.
According to the USPS, international shipments have a delivery failure of only 1%, with 92% of packages being delivered on-time. Regrettably, international shipments have to pass through customs checkpoints that sometimes delay delivery of your order for days and sometimes even weeks. Please know that neither Pendabryte Metal, Inc., nor USPS - or any other postal service - is responsible for local customs procedures and processes, and therefore cannot be held responsible for delays.
If a product should not be delivered 30 days after its shipping date, you must request an Undelivered Product Form and email it to us by the 35th day from the ship date to be eligible to file a claim. We will help you to file an inquiry with the carrier's Claims and Inquiries Department on your behalf. After the 35th day from the ship date, we will consider the package delivered and no claim will be authorized. Responses from the Claims and Inquiries Department take at least 60 days to process as they have to trace the entire chain of delivery from country-to-country, and post office-to-post office. Therefore, if your shipment should go missing, it can take as many as 3 months to clear the matter up. Insured international shipments are reimbursed per the USPS regulations, or, at our discretion, re-sent to you less shipping costs. We are not responsible for any shortages to your claim due to USPS regulations.
On international shipments, if a package should go undelivered, we will at our discretion, send you an identical replacement package (with signature confirmation), OR invoke SDR to reimburse you. Special Drawing Rights or SDR value is used to calculate package reimbursement claims. SDRs are defined in terms of a basket of major currencies used in international trade and finance. At the time of this writing, claims are reimbursed at 0.6320 per $1 USD, but are subject to change. For example, a claim filed for a package insured for $200 USD would only be reimbursed $126.40 USD. Additionally, shipments are reimbursed per any USPS criteria and regulations, less shipping costs. We are not responsible for any shortages to your claim. Important: We highly recommend that you check the International Mail Manual for the maximum coverage extended to you by specific country. Each country has dollar limits placed on claims and you are only afforded reimbursement based on those limits. Please see the International Mail Manual for any limitations to USPS shipments. If a customer decides to subsequently place any future orders, signature confirmation will be required. And being apprised of the delivery risks, agrees to forego package replacement or reimbursement should the package once again go undelivered.