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Return Policy

At PendaBryte Metal, Inc., customer satisfaction is important to us. If you are not satisfied with your purchase, you may return eligible merchandise under the following conditions.

Returns and Refunds

Eligible products may be returned within 14 calendar days of receiving your order. Returns must be postmarked within this period.

All returned merchandise must be in its original condition and securely packaged using bubble wrap or similarly protective materials to prevent damage during shipping.

Upon receipt and inspection of the returned merchandise, you may choose either:

  • A refund to your original payment method.

  • A store credit applied to your PendaBryte Metal account.

Refunds and credits will exclude applicable shipping expenses to and from our facility. Customers are responsible for shipping charges associated with returned or cancelled orders.

Non-Returnable Products and Orders

The following exclusions apply:

  • Orders exceeding $500.00: Non-refundable due to manufacturing expenses.

  • Custom and made-to-order products: Not eligible for return unless initially defective.

  • Expendable items and parts: Not eligible for return unless initially defective.

Return Authorization

All returns require prior authorization.

Before returning merchandise, please contact PendaBryte Metal Customer Service to obtain a Return Authorization Number (RA Number).

Customer Service: (904) 469-6650

Unauthorized returns may not be accepted.

Store Credits

Store credits must be used within one year of the original purchase date. Unused credits expire after this period.

Damaged Shipments

If your merchandise arrives damaged during delivery, PendaBryte Metal will initiate a shipping damage claim and arrange replacement of the affected items.

To report shipping damage:

  1. Note the extent of the damage on the back of the packing list.

  2. Forward the completed documentation to PendaBryte Metal, Inc.

  3. Retain all damaged merchandise and packaging materials until you receive further instructions.

Please do not discard damaged products or packaging before the claim has been resolved.

Additional Information

All returns are subject to inspection and verification of eligibility under this policy.

For questions about returns, refunds, damaged shipments, or product eligibility, please contact our Customer Service Department at (904) 469-6650.

PendaBryte Metal, Inc.